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Our fault tracking system will enable you to organise your I.T. problems and make sure they are resolved quickly and efficiently.

Issue Tracker is a web-based programme, written by our own in-house developer.
It allows our customers to follow the progress of their I.T. problems or “issues”. Customers will know who is responsible for resolving the problem and to see how it is being dealt with.

Customers can call in to our Help Desk and speak to one of the Technicians. All problems will be logged into the Issue Tracker and given a “ticket” number. If the problem cannot be resolved straight away by our Help Desk it will then be allocated to a level 2 engineer. The engineer will follow the problem through until it is resolved.

Customers can also be allocated user names and passwords and are able to log the problems into the system themselves and follow their progress through to resolution. Our Contract clients receive up to 30 remote cases per calendar month. For non-contract clients, complex I.T. Issues are charged at the rate of £25 per half hour, with a minimum charge of £25 (plus VAT).

We also offer Issue Tracker as a customised solution for your business needs – the programme comes with default functionality but we can write add-ons to deal with your specific requirements. Issue Tracker is highly flexible and easily allows individual customisation. As a 100% web-based programme, it provides a low cost solution which can be accessed from multiple sites. This will allow your support staff to spend less time on the telephone and more time resolving issues.

Issue Tracker is designed to allow your team to organise, track and deal with problems; it is also a useful project management tool. This programme helps to ensure that the right member of staff is assigned to the task without delay and managers can see at a glance how the task is progressing. It can also enable your customers to see that issues are being dealt with and by whom.

Issue Tracker is important to the effectiveness and efficiency of your company - staff members can record their time on the system which makes it easier for you to invoice your customers for work undertaken.

Basic Cost: £995 plus VAT
For Customisation & Add Ons: Prices on Request
Click here to see the Issue Tracker User Guide

"Andy Foard has been responsible for Wicksteed's computer systems for some fifteen years. During that period we have become increasingly dependant on these systems, to the extent that currently our business would cease to function efficiently if they were not
in place."

Brian Lester
Wicksteeds Consultants Limited

Click here to view this
testimonial in full.